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Community Activity

Symmetric speed saga

I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost a...

nat error ps5

3 ps5s in different houses with same isp get nat error can't test connections or start Fortnite without ethernet.. how to fix it.. was fine yesterday. thanks..

BATCH007 by Tuning in
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No Connector Port

Hi Everyone, just moved into a property and was sent a quick install kit, however, there isn’t actually a connector port in the Master Socket, but there is a wire coming out of the bottom but it doesn’t connect to anything I’ve been given. If someone...

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Virgin Stream Audio

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with ...

HUB 5 Rollout for Existing Customers - When ??

What is the latest on status of HUB 5 supply for existing customers? About 2+ years ago there was an announcement "we’ll be offering this to customers at no extra cost as part of a phased rollout" - "existing customers with  a 1gig package would be c...

dhairbus by Dialled in
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Chasing response from Diversionary Support Team

Hi...Hope you're well...Made contact with yourselves on 1st March - on the back of this, I emailed diversionarysupport@ regarding the green Virgin Mobile cabinet (fully appreciate that this is likely to have been inherited from NTL) that is on my dad...

Re: Sky Sports UHD FF/Rewind not working properly

I've had this problem since I added the Sky Sports UHD channels last year. Very annoying. I get it on both V6 boxes, on different TVs, and have had a tech out who changed one of the boxes. I'm told that it's been escalated up the VM technical ladder,...

Crumple by Tuning in
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Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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