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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
Telegram being blocked
by MrJG08 -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Repost - how to contact Ofcom
by marynewc -
Telegram being blocked?
by kregbru4 -
Hub 5 fails on port 4 when latest firmware upgrade happens - Virgin have their head in the sand (again).
by LittleRichard
Community Activity
Virgin have completely messed up up my account and I can't get it resolved
I have been with Virgin for 14 years but I think this might be the end of the line for me ...I renewed my contract at the start of February 2024 for £81 per month. After receiving the written contract, I decided to cancel the mini-box, taking the mo...
Returning equipment issue
I've been wanting to return the kit since November last year. Recieved a box which none of the Yodel shops wanted to take back because they were looking for another barcode not just the one on the box. So I ordered another box. Same thing happened. N...
New Contract Ordered but not yet implemented
Hi Did an online change to a new 18 month contract and received an email containing the new details . Order reference removed Order date Tuesday 19 March 24 Estimated activation date Friday 22 March 24. I have however just received my April bill wh...
Volt and O2 eligible products
Hi,Not sure if I am posting this in the right place - if not please feel free to move. I have found this community to be a very helpful resource.I have a current deal with virgin media including a £25 unlimited sim.The O2 part of that contract expire...
How do i get a hub5 modem, when I have the hub4 modem
I'm on 1Gig internet which is advertised as 1130 Mbps. Problem is, I'm still on the old hub modem which only have a 1Gbps port, so i'm not getting the 130 Mbps potential I should, and I'm paying for this.How do I get a new hub 5 which includes a 2....
Good Riddance Virgin
Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
Scam Emails?
The other day I got two emails from Virgin Media claiming that my current contract was coming to an end and I should apply for a new one for 18 months. My current contract does not end until September 24th this year, so I assumed it was a scam and ig...
Unable to pay my bill
Hello I have been with virgin mobile since 2022 and have never had an issue logging into my app. Since the o2 move I have not been able to log into my account to view my end date of my plan. My original contract has the wrong date on it and the o2 ap...
Texts to Return Set Top Box - Box has not changed!
Hi there.A couple of months ago I downgraded my package to broadband (as I no longer have a landline and have got rid of the tv).I was not sent any new equipment.A week or so later I was sent a postage box in which to return my set top box, but obvi...
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
