Virgin Media Community

Web safe not working any more

Frustrated, searched for help with this everywhere , it was working perfectly and now it’s not blocking any websites , Called customer service no help whatsoever , I really feel like switching providers as this is a safety issue.can anyone help with ...

V6 Box - The DVR has detected a serious error

Hi I am getting the green screen and the "... DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours" message on one of our V6 boxes. I believe that will require a technician visit, is that something that can be arr...

Child safe

Please can someone have a look into my account yet again as it is stating child safe is on but it isn't. Also does anyone know why this is happening to many people?

Account in Default

Hello,I moved houses last year and VM wasn't available in the new area. From July until October they kept billing me because the Movers Team missed the email I had sent with my new contract. They admitted to the fault on the phone, removed the charge...

No Services for 6 Days - 2.5 Week Wait for Repair!

In the early hours of last Wednesday (17th April) we suffered a total loss of services and haven't had TV or internet since.An engineer came out on the Friday (19th April) who did some tests, but essentially fobbed us off by saying that the CS team w...

VM Connect cant find hub4

I also am having issues connecting to my Hub4 since upgrading 1gig broadband this week, BM connect can’t connect and the speed is frequently showing slower than when I was on 350 gbps broadband, I am paying more and getting less! Can you help please ...

No subtitles on TOTP!

Hello y'allI am having the same recurring issue every week with old Top of the Pops episodes on BBC 4. The subtitles will NOT activate. I've tried everything and they will just not come on. Why is this?! I do not have this problem with any other prog...

up grade not happened

so Thursday 18 April 24 I did a upgrade for my internet got two emails one precontract documents and the other being the order summary. now the Estimated activation date was Sunday 21 April 24, I get things happen things are late so wanted to ask you...

Not all emails being received?

Hi,Could anyone offer any assistance with an issue I'm having with my VM email account, which is an old Blueyonder one. Emails are being received however not all, I've specifically been waiting for an urgent email to arrive, with an attachment. The s...

Slow speed on PC

I now have a new Hub 3 with 350 Mbps. I am getting speeds on my mobile of abot 250 Mbps near the hub and pretty good round tge rest of the house (I have 3 pods). However the speed on my PC which is connected by Ethernet cable is only 100 Mbps. Why...