Virgin Media offers vital connectivity and entertainment to support the nation during lockdown

Virgin Media Staff

We've introduced a series of measures to help keep you connected and entertained during the latest nationwide lockdown. We're making a variety of pay TV channels and on-demand programming available to you at no extra cost, and also providing free mobile data to ensure families facing financial difficulties can get online so their children can take part in remote-learning.

Keeping the nation entertained

We've made a variety of factual pay TV channels available at no extra cost for our Virgin TV customers. This includes Animal Planet HD, Crime+Investigation HD, Discovery Science, Eurosport 1 and 2 HD and Sky History*.   

If you have the Documentaries Personal Pick or Mix bundle you can also tune into two additional channels: Sky Documentaries and Sky Nature. Sky Documentaries brings together world-class documentaries from award-winning film makers across a number of genres, while Sky Nature is dedicated to exploring the beauty and wonder of the natural world.

To help our youngest viewers stay entertained, we've extended free access to the Hopster app. Hopster is aimed at pre-schoolers and provides a safe, ad-free environment for youngsters to learn through the stories they love – featuring family-favourites such as ​Pingu and Sesame Street, as well as educational and world culture programmes.

You can also kick-start your 2021 fitness regime with our Get Moving channel, fronted by two time British Olympic gold medallist, Daley Thompson CBE, as well as a number of elite personal trainers. Get Moving is on channel 997 and includes high-intensity interval training, yoga and PE sessions for children. 

Lastly, you can also workout with the ‘Get Fit Now’ app by Body in Balance which is offering a range of free fitness content for the next eight weeks, starting with ‘Yoga Groove’ this week. In the coming weeks, sessions including pilates and belly dance will be available, too.

Connectivity measures

We're also helping families facing financial difficulties and vulnerable customers to stay connected and online.

20GB of data and zero rating for remote learning

As part of the Department for Education’s Get help with technology programme, Virgin Mobile is offering an additional 20GB of mobile data to ensure families that need it have the connectivity so their children can take part in online lessons and remote learning. We've also agreed to zero rate learning resources, with Oak National Academy the first to benefit. This will mean children can access the service without using any of their mobile data. Our broadband packages already provide connectivity with no data caps.

Helping vulnerable customers

In addition, we're offering vulnerable customers who are on Pay As You Go contracts 500 minutes, 500 text messages and 1GB of extra data at no extra cost every month, while vulnerable customers on Pay Monthly contracts can receive unlimited minutes and 10GB of additional data every month. Both offers are available until the end of March.  

Furthermore, our Essential broadband service offers an affordable, reliable and hassle-free connection for customers who receive Universal Credit. The plan costs £15 per month for 15Mbps with no fixed-term contract length and no price changes while Universal Credit payments are being received.  You can apply here.

“As we have done since the start of this pandemic, we want to support our customers during the difficult months that lay ahead. We know how important it is for people to have the connectivity to get online, as well as to stay entertained while spending more time at home.

“From offering free mobile data to support remote learning to providing a great line-up of pay TV channels at no extra cost, we’re pleased to be playing our part in helping our customers during this challenging time.”

Jeff Dodds, Chief Operating Officer

About the author
  • As the UK’s first provider of all four broadband, TV, mobile phone and home phone services, we believe in digital that makes good things happen, for people, communities and businesses. We will do everything we can to ensure technology is a force for good. This is why we’re committed to providing the best guidance, support and services here in the community.