Destiny 2 Exclusive

Virgin Media Staff

Great news! Virgin Media customers who have Virgin Fibre broadband can kick off your Destiny 2 campaign in style thanks to exclusive* in-game loot which will be unlocked when the game launches: now on PS4 and Xbox One, followed by PC on 24 October.

From Activision and Bungie; Destiny 2 is one of this year’s most hotly anticipated games. Featuring a cinematic story campaign, the last safe city on Earth has fallen and lays in ruins, occupied by Dominus Ghaul and his elite army, the Red Legion. Every player creates their own character called a ‘Guardian’, humanity’s chosen protectors. As a Guardian, players must master new abilities and weapons to reunite the city’s forces, stand together and fight back to reclaim their home.


As part of Virgin Media’s partnership with Activision and Bungie, our fibre broadband customers will be able to speed through the Destiny 2 universe with a unique Sparrow vehicle to use in-game across all available platforms.

The Sparrow will be known as ‘Athena Victorious’ and is a single-passenger, all-terrain thrust bike with one purpose: moving from objective to objective with unmatched speed. Quick, quiet, and simple to transmat, Sparrows enjoy surpassing popularity among Guardians working in the field.


Customers can get their hands on the Sparrow now with a special code from our website



*Exclusivity limited to the U.K. from 6 September to 31 December 2017
Terms and Conditions
UK Virgin Media home internet customers only. One Sparrow code per customer, redeemable by the main account holder only. You must claim your code and unlock the Sparrow in-game between 6 September and 31 December 2017. Claim your code by entering your account details on from 6 September. Code can be used on either the PS4, Xbox One or PC edition (PC edition launches 24 October). No cash or other alternative. Non transferable. 
Athena Victorious Sparrow requires Destiny 2 game, content available starting 09.06.17 on consoles and 10.24.17 on PC. Athena Victorious Sparrow can be attained by Virgin Media Account holders, it can also be attained through gameplay starting on 1.1.2018 © 2017 Bungie, Inc. All rights reserved. Destiny, the Destiny Logo, Bungie and the Bungie Logo are among the trademarks of Bungie, Inc. Published and distributed by Activision. Activision is a registered trademark of Activision Publishing, Inc. All other trademarks and trade names are the properties of their respective owners
About the author
  • As the UK’s first provider of all four broadband, TV, mobile phone and home phone services, we believe in digital that makes good things happen, for people, communities and businesses. We will do everything we can to ensure technology is a force for good. This is why we’re committed to providing the best guidance, support and services here in the community.
Tuning in

Doesn't recognise my account number and is not a valid email address. Poor execution!

Tuning in

Same deal... not recognising my account number and the is not live!


Dialled in

Same not recognising my account number😭

On our wavelength

Same error here as usual Virgin at its best.

On our wavelength

Does not work, account number not recognised and email does not work...

On our wavelength

Same here - account number entered and a "not recognused" error?

Joining in

Hi Guys put your site ID which can be found on your bill infront of the account number

Example:- Site ID 20 Account number 12345678 - Enter 2012345678

On our wavelength

randz85, that does not work. Tried that already.

On our wavelength

Tried that and no, doesn;t work

Dialled in

Sorry, but we do not recognise that account number

Please try again or email



We’re really sorry about this. We had some last-minute technical hiccups, but they’re all sorted now.

Please try and redeem your Sparrow code again. To do this, use your unique customer account ID.

How do I find my Virgin Media unique customer account ID?
Your unique customer account ID is your Area Reference followed by your Account Number (no spaces). These numbers can be found at the top of your paper bill, or on your eBill email notification. If your Area Reference starts with a 0, please remove this from your unique customer account ID.


On our wavelength

Hi, now im geting and I have not had a code.


It looks like you’ve already received your exclusive Destiny 2 Sparrow code.

If you have any queries, please email

Joining in

Ok. Managed to get a code and then get 'code already redeemed' message on the Bungie website :'(

Joining in

I am getting the message that I have already received a code. Nothing has come through on email.

Dialled in

Im getting the same message that i have already received a code but have had nothing 🤔

Joining in

This is really bad, first the cans are not working, now this. Not impressed at all 😞

Says I've already claimed my code but I haven't...

On our wavelength

"It looks like you’ve already received your exclusive Destiny 2 Sparrow code."

This is getting truly embarrassing now. Any chance somebody can get this sorted? Ta.

Tuning in

Same problems for me (..."already received nonsense...")

And not one of these email addresses seem to exist . or

Joining in

Same for me also. 

I have had a reply from although that was the same technical hiccups note that's been posted on here already saying try again 😞


We're really sorry, but some customers are having difficulty redeeming their exclusive Sparrow codes.

We're urgently looking into this and hope to have an answer for you soon.

Rest assured, you will get your code as soon as possible

We will update the post below when you're all able to redeem your Virgin Media exclusive.