Broadband Speed Statement

Virgin Media Staff

Your broadband speeds can be affected by a range of factors which are not necessarily related to network problems.  This could be in-home factors such as the positioning of a router, the condition/specification of the customers’ equipment and the WiFi channel a router is using. We recommend that our customers follow advice on this page before getting in touch:

Virgin Media invests more than £1 billion a year in its ultrafast network. This year we are also investing £200 million to upgrade network capacity where it’s needed to meet the growing demand for faster broadband speeds across the UK. 

 We know it’s frustrating when things go wrong and we are working hard to resolve any issues.

 Any customers who are still having issues with their Virgin Media connections can follow the advice here before posting on the Community.

About the author
  • As the UK’s first provider of all four broadband, TV, mobile phone and home phone services, we believe in digital that makes good things happen, for people, communities and businesses. We will do everything we can to ensure technology is a force for good. This is why we’re committed to providing the best guidance, support and services here in the community.