Virgin Media Community

[Spiderman007]

Hi, 

I have virgin media hub 3 speed 200. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and disconnecting). Please Please Please help 😪. 

Thanks 

[Anonymous]

Are you able to use an ethernet cable connection? 

[Spiderman007]

Yes Im using ethernet cable connection and when I check the internet speed the speed is above 210mb from home pc and my work pc is way more than that. Im a designer and when I use the mouse I could see the latency which delay my work significantly 😓   

[legacy1]

Is hub in modem mode?

[Spiderman007]

yes it is in modem mode

[Adduxi]

Please post your power levels and network log. Also setup a BQM here www.thinkbroadband.com/ping

Once done we can comment.

[Spiderman007]

Hi, this is my network log

Time Priority Description

30/05/2022 23:08:12	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 23:03:14	notice	Unit has been restored to factory defaults from a software issued command; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 22:53:13	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 15:17:11	critical	No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2022 18:30:38	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 18:35:7	critical	No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 21:50:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 21:50:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 20:46:38	critical	No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 09:50:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 09:50:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 16:50:35	critical	No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 14:41:32	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 14:41:28	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 13:21:18	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 13:21:3	notice	Unit has been restored to factory defaults from a software issued command; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 12:48:51	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 10:49:14	notice	LAN login Success; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2022 09:02:17	critical	No Ranging Response received - T3 time-out; CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

and this is my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/57373d7bb8d00da9b4abedd4d0bbba9026...

[Spiderman007]

 I'm not sure what do you mean by power level and how to get it but I found downstream and upstream 

downstream is 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	0.2	40	256 qam	25
2	203000000	-0.5	40	256 qam	9
3	211000000	-0.7	40	256 qam	10
4	219000000	-0.7	40	256 qam	11
5	227000000	-0.7	40	256 qam	12
6	235000000	-0.7	40	256 qam	13
7	243000000	-0.9	40	256 qam	14
8	251000000	-0.9	40	256 qam	15
9	259000000	-1.2	38	256 qam	16
10	267000000	-1.9	38	256 qam	17
11	275000000	-1.7	38	256 qam	18
12	283000000	-1	38	256 qam	19
13	291000000	-0.4	40	256 qam	20
14	299000000	-0.2	38	256 qam	21
15	307000000	-0.2	40	256 qam	22
16	315000000	0	40	256 qam	23
17	323000000	0	40	256 qam	24
18	339000000	0.2	38	256 qam	26
19	347000000	0.4	40	256 qam	27
20	355000000	0.5	40	256 qam	28
21	363000000	0.5	40	256 qam	29
22	371000000	0.7	40	256 qam	30
23	379000000	0.7	40	256 qam	31
24	387000000	0.9	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	6	0
2	Locked	40.3	5	0
3	Locked	40.9	10	0
4	Locked	40.9	9	0
5	Locked	40.3	5	0
6	Locked	40.3	5	0
7	Locked	40.3	5	0
8	Locked	40.9	3	0
9	Locked	38.6	7	0
10	Locked	38.9	0	0
11	Locked	38.9	6	0
12	Locked	38.6	4	0
13	Locked	40.9	2	0
14	Locked	38.9	6	0
15	Locked	40.3	7	0
16	Locked	40.3	5	0
17	Locked	40.3	7	0
18	Locked	38.9	9	0
19	Locked	40.3	6	0
20	Locked	40.3	4	0
21	Locked	40.3	8	0
22	Locked	40.3	6	0
23	Locked	40.3	5	0
24	Locked	40.3	5	0

upstream is 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399961	44.8	5120	64 qam	10
2	25800009	44.8	5120	64 qam	12
3	32600009	44.8	5120	64 qam	11
4	46199991	44.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Thanks 

[Spiderman007]

sorry the network log keep hide numbers when I post them, please check post below

[Anonymous]

To my eyes that's a pretty nice set of stats.

Re your bqm what happened at 10am? Are ping responses still enabled on the router?