update failing

[scottyb1]

Need help have hub 5 for the last few days has been trying to update however its failing and greeted with a flashing green light every morning rang Virgin who just advise switch on & off (yes I know ) this will restore white light everything ok for a day till generally midnight when tries to do update again there must be a way of getting this update to go through ?  

[Adduxi]

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

However there are posts here where users have had to wait several days for the firmware to update properly on the Hub 5.

[scottyb1]

At the risk of sounding cretin are you suggesting that I leave hub just flashing green lights for 3 days before doing hard reset as may take that long to sort itself out ? The strange thing is everybody still appears to able to connect to net while flashing green error messages include : no ranging response recieved SYNC timing failure failure to acquire QAM/QSPK symbol DHCP warning !

[jbrennand]

I have just seen a thread where after the pinhole reset the firmnware was updated and it all worked normally.

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-Firmware-Update/td-p/5203738

[scottyb1]

OK thanx all will do reset when get in later and hopefully that will cure

[scottyb1]

Hopefully last daft question but where can u c what firmware version your on and what is latest version ?

[jbrennand]

Its in the Hub settings somewhere (I dont have a Hub5!) - log in and just mooch about in there you should find it.

[Tom_W1]

Hi @scottyb1 really sorry that your Hub is failing with its update.

Can you please confirm if you're still having issues with this or has it now been resolved?

Many thanks

[scottyb1]

After powering down 3x it has been fine for couple of days so hopefully it is sorted ! If u could tell me what version of firmware hub5 should b on and how I can find would b grateful