on 13-12-2022 08:35
Need help have hub 5 for the last few days has been trying to update however its failing and greeted with a flashing green light every morning rang Virgin who just advise switch on & off (yes I know ) this will restore white light everything ok for a day till generally midnight when tries to do update again there must be a way of getting this update to go through ?
13-12-2022 10:24 - edited 13-12-2022 10:25
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
However there are posts here where users have had to wait several days for the firmware to update properly on the Hub 5.
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on 13-12-2022 16:02
on 13-12-2022 16:06
on 13-12-2022 16:10
on 13-12-2022 17:18
Hopefully last daft question but where can u c what firmware version your on and what is latest version ?
on 13-12-2022 17:26
on 15-12-2022 18:53
Hi @scottyb1 really sorry that your Hub is failing with its update.
Can you please confirm if you're still having issues with this or has it now been resolved?
on 15-12-2022 18:57
After powering down 3x it has been fine for couple of days so hopefully it is sorted ! If u could tell me what version of firmware hub5 should b on and how I can find would b grateful