Constantly dropping out connection. Reset and restarted router multiple times!!!!! Phoned technical service multiple time!!!!! they ask for reset multiple time!!!! Booked onsite technican multiple times but someone somewhere cancelled the appointment with message saying "problem is on ourside and we fixed it" but not confirming with customer mutliple time!!!!! I am just losing hope on virgin media. Paying fortune but getting nothing. Just look at the connection drop out.
When I searched "SYNC Timing Synchronization failure - Loss of Sync", I can see multiple other people have same issue but looks like VM is just sitting on it. I am here not looking for resolution but to make people aware how bad the service we are getting. Next one will be formal complaint!!!
They just closed down the ticket that had a 15 Feb fix estimate - WHILE it was dropping out, even rebooting Hub 3 had no effect, and continues with nonstop dropouts.
Somebody is either dangerously incompetent and/or getting paid for number of "solved" tickets. This is the 2nd time in 3 days that ticket gets closed about an area fault, but fault continues - and I have all the evidence again.
This is absolute shambles. This is what "fixed" means in VM speak, see after 21:30 the relentlessly huge latencies and packet losses - same story as they did few days ago for an admitted area fault that has been going on for 2 weeks:
lovely chart. full of dropped connection. If this isn't loss of service, what is?
Question is would you use a broadband (unstable one like this) for your own use. Someone on VM side is clealy incompetent in Virgin Media as it is just not me having this issue by the look.Hope someone can escalate this issue higher up or ....
I have been running Custom poweshell script to monitor connection and clearly it happens on wired and wireless connection.
