A little improvement though still had a disconnect from wi fi last evening as can be seen in the BQM graph. What I don't understand is after switching off and switching on the router the levels have shot up. The red bar on the left is whre id did a router re set and then had to re-enable ping for the BQM. Here is the snapshot direct link.
We have identified a very short term connectivity issue which may cause intermittent or performance related issues with your connection and your connection will return to normal very soon.
In the meanwhile, can you please that all cables are connected securely. The issue that has been identified may be the result of a loose connecting cable. Check coax cable (white cable) connections to VM equipment, splitters and wall sockets to make sure all cables are connected to the VM equipment. Once you have done this, please monitor your connection over the next 7 days and if the issue still persists, let us know.
Just to let you know, if you need help with your Virgin Media services in the future, we’ve also got lots of hints and help in our Virgin Media mobile app and our Help & Support area 🙂
After running through some diagnostics on your account, a short term connectivity issue was identified and so if your connection does not improve after 7 days let me know and I will be happy to arrange a technician visit for you.
The area field managers are now monitoring your connection for the next 24 hours, if they see the drops in signal they will let me know what they will do next, it is likely that we will need to send an engineer round.
But I can not book this yet until the 24 hours is up 🙂