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reset superhub password - reset doesnt work

Hello, 

I manage a charity for children who live in care - now working from home and need to change some settings on my superhub2 to comply with our security policy. 

The password to access the superhub was changed years ago (is no longer default) and I cant remember it. Ive tried to reset it by pressing the reset pin hole button on the superhub2. This hasn't reset the superhub password to the standard password. 

Can you please advise how I can do this?

Many thanks, Graham 

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Re: reset superhub password - reset doesnt work

Hello

To reset the hub press the reset button with the hub on for a timed 30 secs, do not turn off the hub once done, that will reset back to factory defaults.

Regards Mike

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Re: reset superhub password - reset doesnt work

 

  1. When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)
  2. While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds
  3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

This process usually works for resetting any router to it's factory setting.


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