really bad wifi signal

[pauldavies]

I have just about had enough of virgin , wifi signal seem ok in the same room as the hub,although it buffers casting from my laptop to the chromecast device . the hub is connected to a signal booster in the socket to upstairs and each of the kids connect via a ethernet cable from the boosters in each of their rooms , i take my phone upstairs and use the network to listen to my you tube soothing sounds to get to sleep . downstairs the speed test come in at 150 to 200 mbps, upstairs we are lucky to get 10  mbps 

i have tried a reboot of the hub and a reset several times , changed the channels to see if i can boost it and even moved it so its in the middle of the room away from any electrical all to no avail 

checked on all connected devices and it comes up as poor signal strength on all devices 

the hub is in an open position and well ventilated  would say around 4 years old but gets very hot 

what the h*** is happenning 

[g0akc]

Mains power line connections (plugged in to power sockets) are not great for speed and rely on the layout of the mains wiring. They suffer various issues and can affect other equipment.

Do some housekeeping, including using a free analyser app, but look at getting your own mesh system or access points, preferably with Ethernet wiring for the backhaul.

[Kain_W]

Hi there pauldavies,

Thanks for your post and welcome back to the community.

Sorry to see you're facing issues with your system, just so we can gain a further understanding can I ask are any wired devices affected?

Also can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it some time to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum for us to review the issues. 
 

Regards,

[pauldavies]

hope you mean this 

[pauldavies]

the wired connections are fine , as the desktops upstairs dont have wifi cards installed 

[g0akc]

---

@pauldavies wrote:

hope you mean this 

---

No, that's not what is being asked for/required.

If you go to the hub status pages (no need to login) you should see tables with power, errors and so on - paste that information.

[g0akc]

go to 192.168.0.1

you should see screens like this

Click on check router status - no need to login - you should see a screen like this:

and data in tables like this;

Get that information and post it here.

[pauldavies]

[boothy99]

Hi pauldavies,

I see you're on a PC - to collect the information (without using screenshots which show your open tabs) you could try this -

Open the page at 192.168.0.1 again, and display the router information section

Highlight a word or letter

Press Ctrl and A (selects all text)

Press Ctrl C (copy)

Open this page and click to reply again, then

Press Ctrl and V (to paste the copied text).

Hope you don't mind me suggesting, but if you do this for each tab, the info will be displayed here as you see it. 

[Sabrina_B]

Hi @pauldavies 👋.

Thanks for your post. Apologies in the delay in replying, is this still an ongoing issue or have you resolved the matter?

I see that you have stated poor download speeds in areas, have you checked out our WiFi Max that will assist in the signal/download issues 👉 https://virg.in/wifimax.

Please let us know.

Sabrina