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random intermittent disconnection

For 1.5 year everything was okay with the service.

Now, loss of wired internet and wireless signal. Usually, 10 minutes before things get back to normal. This is happening a few times a day. It has started happening more frequently over the last month or so. When this happens, only the white light is on (hub3).

Tried everything: reboot, unplugged from the wall socket, pin reset.

Googled and checked virgin community.. Changed settings, channels, tested service but results are okay.

Very annoying issue, especially when I have to work from home with video conferencing or streaming movies, playing online etc.

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Re: random intermittent disconnection

Does this issue affect wired devices?

Do the lights change on the HUB when the issue occurs?

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