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Atomichobo
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Message 21 of 27
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Re: opt out of hotspot

Hi 

I’ve just noticed this thread and have the same problem. I’d like to opt out of this service please 

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Akua_A
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Message 22 of 27
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Re: opt out of hotspot

Hi @Atomichobo,

 

Welcome to our community forums and thank you for your first post.

 

Have you tried the following link to opt out?   https://www.virginmedia.com/help/virgin-media-how-to-connect-to-wifi-hotspots

If so, please let us know and we will do our best to help from here.

 

Thanks,

Akua_A
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Atomichobo
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Message 23 of 27
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Re: opt out of hotspot

Hi

yes, I get the same error message

There is some problem in saving your settings.Please try again later.

im in modem mode. Would that automatically disable it?

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Akua_A
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Message 24 of 27
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Re: opt out of hotspot

Thanks for letting us know @Atomichobo.

 

In that case, I have sent a private message regarding your details so we can look into this further. Please look out for the purple envelope, on the top right hand side of the page and reply when you can.

 

Thanks,

Akua_A
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Akua_A
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Message 25 of 27
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Re: opt out of hotspot

Thank you for providing the relevant information @Atomichobo.

 

I have made the relevant change on your account.

 

Please let me know if the issue persists and if you need any further help.

 

Thanks,

Akua_A
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Atomichobo
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Message 26 of 27
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Re: opt out of hotspot

Thank you!

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Akua_A
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Message 27 of 27
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Re: opt out of hotspot

No problem, happy to help 🙂

Akua_A
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