It's not breaking the contract - the contract allows for outages and downtime.
So again, what does the Service Status page state or the automated service number?
*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi