Menu
Reply
  • 151
  • 0
  • 2
On our wavelength
112 Views
Message 1 of 11
Flag for a moderator

my hub keep timing out

my hub keep 

T3 Timeouts

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0020
4ATDMA0000

24/11/2020 02:07:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 23:12:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 18:57:25noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 18:57:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 12:38:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 09:15:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 09:15:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/11/2020 01:28:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/11/2020 15:07:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 13:29:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 13:29:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 12:59:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 12:59:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 12:29:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 12:29:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/11/2020 11:56:48noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/11/2020 15:57:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;18/11/2020 01:55:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2020 19:32:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2020 18:20:21noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

ben
0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
108 Views
Message 2 of 11
Flag for a moderator

Re: my hub keep timing out

16030000747.3512064 qam123939998645.8512064 qam434619998145.8512064 qam345370003147.3512064 qam2

ben
0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
107 Views
Message 3 of 11
Flag for a moderator

Re: my hub keep timing out

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000747.3512064 qam1
23939998645.8512064 qam4
34619998145.8512064 qam3
45370003147.3512064 qam2
ben
0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
104 Views
Message 4 of 11
Flag for a moderator

Re: my hub keep timing out

1331000000238256 qam25
22030000002.938256 qam9
32110000002.738256 qam10
42190000002.538256 qam11
52270000002.238256 qam12
6235000000238256 qam13
72430000001.738256 qam14
82510000001.738256 qam15
92590000001.738256 qam16
102670000001.738256 qam17
112750000001.538256 qam18
122830000001.738256 qam19
132910000001.538256 qam20
142990000001.938256 qam21
153070000001.738256 qam22
163150000001.938256 qam23
17323000000238256 qam24
183390000002.438256 qam26
193470000002.538256 qam27
203550000002.538256 qam28
213630000002.438256 qam29
223710000002.238256 qam30
23379000000238256 qam31
243870000001.940256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9230
2Locked38.6110
3Locked38.9100
4Locked38.970
5Locked38.9100
6Locked38.6110
7Locked38.6100
8Locked38.990
9Locked38.6100
10Locked38.970
11Locked38.6140
12Locked38.9130
13Locked38.6170
14Locked38.680
15Locked38.980
16Locked38.9120
17Locked38.9110
18Locked38.9250
19Locked38.9220
20Locked38.6240
21Locked38.980
22Locked38.9110
23Locked38.6120
24Locked40.320
ben
0 Kudos
Reply
  • 19.03K
  • 2.02K
  • 3.35K
Very Insightful Person
Very Insightful Person
102 Views
Message 5 of 11
Flag for a moderator

Re: my hub keep timing out

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “shared graph” (as per instructions on the TB website) when you have the first 24h period.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
96 Views
Message 6 of 11
Flag for a moderator

Re: my hub keep timing out

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/e7511cef262fd0165b64cffe1afd6037f2378abf-24-11-2020"><img alt="My Broadband Ping - 525802" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/e7511cef262fd0165b64cffe1afd6037f2378abf-24-11-2020.png" /></a>
ben
0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
95 Views
Message 7 of 11
Flag for a moderator

Re: my hub keep timing out

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e7511cef262fd0165b64cffe1afd6037f2378abf-24-11-2020
ben
0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
94 Views
Message 8 of 11
Flag for a moderator

Re: my hub keep timing out

e7511cef262fd0165b64cffe1afd6037f2378abf-24-11-2020.png

ben
0 Kudos
Reply
  • 4.24K
  • 348
  • 606
Community elder
90 Views
Message 9 of 11
Flag for a moderator

Re: my hub keep timing out


@sandelben wrote:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e7511cef262fd0165b64cffe1afd6037f2378abf-24-11-2020

Do you actually have an issue?

The occasional timeout is nothing to be concerned about and all the stats & BQM look fine.

0 Kudos
Reply
  • 151
  • 0
  • 2
On our wavelength
83 Views
Message 10 of 11
Flag for a moderator

Re: my hub keep timing out

not really but as my hub updated it started to time out so it could be a bad update

ben
0 Kudos
Reply