Since installation around six weeks ago, we have experienced intermittent broadband connection at varying times every single day. We have tried looking for local faults, running tests and resetting the hub, and nothing changes. We need to speak to someone who can take a look and fix this issue as a matter of urgency.
It impacts across all devices at various times of day and night. We've set up a Think Broadband Quality Monitor, which backs up the issue of high latency at various points throughout the day. It's important to note that speed doesn't seem to be an issue when the network is connected to the internet, the issue is around regular dropouts and connection, specifically not connecting to the wifi network but connecting to the internet once connected to the wifi network.
A comment from a community member above suggested that our upstream stats/settings seemed at the edge of acceptable to provide a good service. Perhaps start by reading the above, where we’ve shared full hub stats, and work your way from there.
Thanks