ive now had 4 days of no service and still cannot get to speak to anyone who actually works for VIRGIN media. Ive been cut off from a conference call today 3 times because of buffering . Its a **bleep** poor service when you cannot even speak to an actual virgin employee and some bloke who isn't a virgin employee is the only person who replied. however im still without a service that im paying for. 1 hour I was on hold yesterday twice in between trying to work full time.. and each time I was cut off at 1 hour 8 mins. Ive texted, and replied to your Bot that apparently wanted to know if I was able to provide an alternative word for YES and it asked me to reply YES but then didnt know what YES meant!
I've posted here, I've tweeted, I'm NOW back on hold again on your phone line and STILL 4 days later unable to SPEAK to anyone.
I was told the engineer didnt turn up as the area network problem ... that no-one knew about was fixed on the 11th... however it wasnt fixed as on the 11th the 12th and 13th and today ive had no service. The original appointment was made for the 16th I was messaged yesterday and asked if I would like today instead said yes, only for them to not show up or text. I called again, took 44 mins to speak with someone who said they weren't able to help as it needs to go the hub 4 technical specialist team that I keep get been told about but so far never spoken to, I was transferred to a smashing guy called Dave in Scotland however he too wasnt from the hub4 team and couldn't see why we keep loosing connection to wifi devices despite 2 power boosts and no issues prior to Sundays change over for the last 12months, with all the same devices . Each device has been switched off at source to allow the charge to drain all phones laptops and Macs caches cleared. but just tried to watch netflix and within 15 mins screen buffers and the wheel of death same with catch up TV.
He was only able to apologise and arrange a 2nd engineer appointment with the earliest date now the 19th ! that will mean I will of had 11 days of dropping service. The netflix and other drops are not the end of the world but frustrating especially at the moment, and given one of the TIVO boxes stopped working 2 weeks ago and I was told this wasnt my box but the area network too! but its effecting my work and the ability to ensure I have an income and the 2 others in the house who work from home. one of which requires phone connection via online , and I use teams to run online training and im not able to use it via virgin . Im having to hotspot from an ee phone to the Mac to ensure a continued service. This isn't good enough,
Virgin is a residential service and loss of income etc. isn’t under your contract with them, and neither is any form of SLA on fix times.
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