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lillyg7220
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Message 11 of 32
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Re: hub 4 constant dropping of service

Thu 01/01/1970 00:01:153
Sun 08/11/2020 14:34:385
Sun 08/11/2020 14:34:383
Sun 08/11/2020 14:34:384
Sun 08/11/2020 14:34:393
Sun 08/11/2020 14:35:053
Sun 08/11/2020 14:36:155
Sun 08/11/2020 14:36:225
Sun 08/11/2020 14:36:225
Sun 08/11/2020 14:36:225
Sun 08/11/2020 14:36:306
Sun 08/11/2020 14:37:446
Sun 08/11/2020 14:40:155
Sun 08/11/2020 14:52:305
Sun 08/11/2020 14:52:303
Sun 08/11/2020 15:07:134
Sun 08/11/2020 15:07:136
Sun 08/11/2020 16:05:504
Sun 08/11/2020 16:05:506
Sun 08/11/2020 16:36:185
Sun 08/11/2020 16:48:345
Sun 08/11/2020 17:05:564
Sun 08/11/2020 17:05:566
Sun 08/11/2020 17:50:135
Sun 08/11/2020 18:02:295
Sun 08/11/2020 18:14:565
Sun 08/11/2020 18:27:125
Tue 10/11/2020 18:56:405
Tue 10/11/2020 19:08:575
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lillyg7220
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Message 12 of 32
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Re: hub 4 constant dropping of service

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000046.7705995120 KSym/sec64QAM2
22580000045.7705995120 KSym/sec64QAM4
33260000046.2705995120 KSym/sec64QAM3
44620000046.7705995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
     
159784K1520QAM4096


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile)
    
159Locked -2.1
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lillyg7220
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Message 13 of 32
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Re: hub 4 constant dropping of service

25330750000-1.70000138.605377QAM25625
11387500001.00000038.605377QAM2561
21467500000.09999838.605377QAM2562
3154750000-0.09999838.983261QAM2563
41627500000.09999838.605377QAM2564
51707500000.29999938.605377QAM2565
61787500000.20000138.605377QAM2566
71867500000.09999838.983261QAM2567
81947500000.00000038.983261QAM2568
92027500000.00000038.605377QAM2569
102107500000.00000038.605377QAM25610
112187500000.00000038.605377QAM25611
12226750000-0.29999938.983261QAM25612
13234750000-0.90000238.983261QAM25613
14242750000-1.40000238.605377QAM25614
15250750000-1.59999837.636276QAM25615
16258750000-2.20000137.355988QAM25616
17266750000-2.29999938.605377QAM25617
18274750000-2.09999837.636276QAM25618
19282750000-1.59999838.605377QAM25619
20290750000-1.20000138.983261QAM25620
21298750000-1.09999838.605377QAM25621
22306750000-1.20000138.605377QAM25622
23314750000-1.50000038.605377QAM25623
24322750000-1.79999938.605377QAM25624
26370750000-1.50000038.983261QAM25626
27378750000-1.79999938.605377QAM25627
28386750000-2.50000037.636276QAM25628
29394750000-3.09999837.636276QAM25629
30402750000-3.20000137.355988QAM25630
31410750000-3.40000237.636276QAM25631
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lillyg7220
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Message 14 of 32
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Re: hub 4 constant dropping of service

Thu 01/01/1970 00:01:153No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:34:385MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:34:383Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:34:384T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:34:393REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:35:053No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:36:155MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:36:225REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:36:225RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:36:225RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:36:306SW Download INIT - Via Config file SUBsgvca69834ncxv9873254k
Sun 08/11/2020 14:37:446SW download Successful - Via Config file
Sun 08/11/2020 14:40:155MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:52:305DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 14:52:303No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 15:07:134DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 15:07:136DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 16:05:504DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 16:05:506DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 16:36:185MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 16:48:345DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 17:05:564DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 17:05:566DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 17:50:135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 18:02:295DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 18:14:565MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 08/11/2020 18:27:125DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 10/11/2020 18:56:405MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 10/11/2020 19:08:575DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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lillyg7220
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Message 15 of 32
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Re: hub 4 constant dropping of service

I hope those are right it kept telling me I could post because of something highlighting but nothing was highlighted!

 

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lillyg7220
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Message 16 of 32
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Re: hub 4 constant dropping of service

Screen Shot 2020-11-10 at 20.45.34.png

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lillyg7220
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Message 17 of 32
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Re: hub 4 constant dropping of service

ive now had 4 days of no service and still cannot get to speak to anyone who actually works for VIRGIN media.  Ive been cut off from a conference call today 3 times because of buffering . Its a **bleep** poor service when you cannot even speak to an actual virgin employee and some bloke who isn't a virgin employee is the only person who replied. however im still without a service that im paying for.  1 hour I was on hold yesterday twice in between trying to work full time.. and each time I was cut off at 1 hour 8 mins. Ive texted, and replied to your Bot that apparently wanted to know if I was able to provide an alternative word for YES and it asked me to reply YES but then didnt know what YES meant!

I've posted here,  I've tweeted, I'm NOW back on hold again on your phone line and STILL 4 days later unable to SPEAK to anyone.

 

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Emma_C
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Message 18 of 32
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Re: hub 4 constant dropping of service

Hi Lillyg7220, 

Thanks for your post and welcome to our community. 

Really sorry you've been having some issues with the services lately and I can assure you it's not the level of service we aim to provide. 

So we can assist I'll pop you a personal message asking for some details and we'll take it from there. 

Emma_C - Forum Team
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lillyg7220
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Message 19 of 32
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Re: hub 4 constant dropping of service

I was told the engineer didnt turn up as the area network problem ... that no-one knew about was fixed on the 11th... however it wasnt fixed as on the 11th the 12th and 13th and today ive had no service. The original appointment was made for the 16th I was messaged yesterday and asked if I would like today instead said yes, only for them to not show up or text. I called again, took 44 mins to speak with someone who said they weren't able to help as it needs to go the hub 4 technical specialist team that I keep get been told about but so far never spoken to, I was transferred to a smashing guy called Dave in Scotland however he too wasnt from the hub4 team and couldn't see why we keep loosing connection to wifi devices despite 2 power boosts and no issues prior to Sundays change over for the last 12months, with all the same devices . Each device has been switched off at source to allow the charge to drain all phones laptops and Macs caches cleared. but just tried to watch netflix and within 15 mins screen buffers and the wheel of death same with catch up TV. 

He was only able to apologise and arrange a 2nd engineer appointment with the earliest date now the 19th ! that will mean I will of had 11 days of dropping service. The netflix and other drops are not the end of the world but  frustrating especially at the moment, and given one of the TIVO boxes stopped working 2 weeks ago and I was told this wasnt my box but the area network too!  but its effecting my work and the ability to ensure I have an income and the 2 others in the house who work from home. one of which requires phone connection via online , and  I use teams to run online training and im not able to use it via virgin . Im having to hotspot from an ee phone to the Mac to ensure a continued service. This isn't good enough, 

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gary_dexter
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Message 20 of 32
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Re: hub 4 constant dropping of service

Do wired connections also drop out?

Virgin is a residential service and loss of income etc. isn’t under your contract with them, and neither is any form of SLA on fix times. 


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