on 12-10-2020 09:46
I have a basic set up hub3 as my wireless and telephone service which has worked fine for a number of years. In the last week at random times throughout the day I loose internet connectivity on all devices both Wi-Fi and those connected directly to the hub by Ethernet cable . The light on the box is white all the time and the phone still works .Once this happens I have no internet until I power down the hub and then turn it back on , at which point it works fine for a short while .
Answered! Go to Answer
on 16-05-2021 14:11
Hi Bernii
Thanks for posting and welcome to the community.
Please do make your own thread and we can assist further
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-05-2021 20:41
correct. i have been complaining and recording all the disconnections. here are the latest just thjs weekend
sat 15th of may disconnected
10.00am to 10.20am
1.00-1.45pm
2.0. 2.45pm
4.10 to 4.20 am
sun 15th of may 8.20 .to 8,34
The method they use to shy away from their responsibilities is so pathetic. after complaining I got a call from their so called help tech. This was after i had called and passed security. of course he asked me for first , second, and 8th letter of my password. After telling him that, he said they are wrong and i have not passed security so he said he cant help me and dropped the phone. i have had the same password which i use to log on to may account to pay bills and view everything else, yet he says i gave him a wrong password so he cant help.
on 17-05-2021 14:41
Hi @digicall,
Thanks for your post.
I am sorry for the trouble you have had with this. I have located your account and can see there is an issue with your downstream levels being out of spec. As such I will need to book you an engineer appointment.
I will need to verify your address before this can be arranged so I will pop you a PM now 🙂
on 17-05-2021 23:05
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on 17-05-2021 23:05
We all know they never rang me
on 20-05-2021 08:52
Sorry your issues are ongoing @digicall
I did respond to your private message on Monday. Did you verify my answer by the link provided?
Regards
Lee
on 09-06-2021 20:14
yes i verified the link but i think i have had enough now with the lack of service from virgin andi have asked a solicitior to look into the matter.
on 09-06-2021 20:17
thanks but i think the whole service is out of sync. i have already booked an engineer but i still keep getting letters saying they tried to contact me and blah d blah.
i have now gone legal because i am determined to get out of this contract where it is all collect money and provide no service.
I have now had 4 hrs of broadband in the whole of june yet your system for some reason keeps sending messages that i have been connecting.
on 08-07-2021 08:40
on 08-07-2021 09:50
Thanks for your post and for reaching out to the Community Forums, JasonMCM,
If online or remote diagnostics aren't able to resolve your issue it will require a visit. Let us know how the visit goes.
You can also view or reschedule visits online here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment
Cheers,
Corey C