correct. i have been complaining and recording all the disconnections. here are the latest just thjs weekend
sat 15th of may disconnected 10.00am to 10.20am 1.00-1.45pm 2.0. 2.45pm 4.10 to 4.20 am
sun 15th of may 8.20 .to 8,34
The method they use to shy away from their responsibilities is so pathetic. after complaining I got a call from their so called help tech. This was after i had called and passed security. of course he asked me for first , second, and 8th letter of my password. After telling him that, he said they are wrong and i have not passed security so he said he cant help me and dropped the phone. i have had the same password which i use to log on to may account to pay bills and view everything else, yet he says i gave him a wrong password so he cant help.
I am sorry for the trouble you have had with this. I have located your account and can see there is an issue with your downstream levels being out of spec. As such I will need to book you an engineer appointment.
I will need to verify your address before this can be arranged so I will pop you a PM now 🙂
We tried to ring you about the result of your recent complaint but we couldn’t get through.
Your complaint was about: Broadband > Faults > Connection Problems
We’ve looked into it – here’s our findings: We see you contacted our team regarding intermittent broadband connection. There could have been an issue with the home network setup as there are no fault or outage on the Virgin Media network and we haven't identified any potential issue which would cause slow speeds. Even devices which are not occasionally reset may perform strangely and cause unexpected problems.
After spending over an hour on the phone to VM, spoke to 4 people and got nowhere with the exact same issue, I now have an engineer coming out to me to check my system to see if the hub needs replacing. How do you check a system that is intermittent ??? Not impressed.