on 12-10-2020 09:46
I have a basic set up hub3 as my wireless and telephone service which has worked fine for a number of years. In the last week at random times throughout the day I loose internet connectivity on all devices both Wi-Fi and those connected directly to the hub by Ethernet cable . The light on the box is white all the time and the phone still works .Once this happens I have no internet until I power down the hub and then turn it back on , at which point it works fine for a short while .
Answered! Go to Answer
on 12-10-2020 13:59
on 12-10-2020 13:59
on 13-10-2020 00:15
As per instructions: ps message maxed out at 20,000 characters so just showing Network error messages!
12/10/2020 22:47:9 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/10/2020 22:45:45 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/10/2020 22:19:18 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2020 15:54:14 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/10/2020 10:21:39 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/10/2020 14:49:56 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2020 13:57:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2020 07:21:1 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/10/2020 00:32:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 16:51:31 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 07:42:58 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 06:54:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 06:46:29 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2020 06:39:10 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 19-10-2020 18:36
Hi there @RichieRich76
Thanks for your post. Apologies for the delay in response, we have been doing all we can to help each community member out ASAP.
Are you still having these broadband issues today? I've had a quick look over the account and I can see that there has been some WiFi coverage issues in your home. You can improve the connection with these tips here.
Are you still having issues with the wired connection too? I'm not able to see anything wrong with the hub at the moment. Have you tried a pinhole reset to see if this helps?
Thanks,
Hollie - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 03-05-2021 20:11
Not working for me. The hub disconnects almost every hour for about two mins and then just comes back on, So every time we just get ready to be disconnected,
on 04-05-2021 09:59
Hi digicall,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your hub.
I have been able to locate your account and am unable to find any known issues.
Can you confirm is the disconnection affecting both a Wired & Wireless connection?
^Martin
on 12-05-2021 19:36
Thanks martin but this is the response i have been getting for the last 2 years from virgin.
Today it disconnected from 19:15 till 19:25. just went down with no warning, everything just shut down. i am absolutely fed up. it s a daily affair every day it just disconnects every hour or two for about 20 to 20 mins, and no one ever seems to find anything wrong.
As if i just like to spend all day calling and typing in forums if there is nothing wrong.
this is truly the worst service i have ever had in my life and whenever i call to disconnect the line the phone goes dead after i have been on hold. i guess it is back to CISAS but i am truly fed up with you guys. honestly
on 12-05-2021 19:45
on 13-05-2021 11:26
Hi @digicall
Thanks for getting back to us. I have had a look at your account myself and I personally feel we do need to send a technician to attend your property. I am going to send you a private message, so that we can get a quick clarification.
Regards
Lee_R
on 15-05-2021 01:14
Hi Lee,
Please could you also contact me as well? I have a same problem since February and found your customer service/care via phone or chat being useless and waste of time.