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hub 3.0

hello my internet has been going off today alot 

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Re: hub 3.0

Acquired Downstream Channel (Hz)
219000000
Locked
Ranged Upstream Channel (Hz)
60299991
Locked
Provisioning State
Online
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Re: hub 3.0

Acquired Downstream Channel (Hz)
219000000
Locked
Ranged Upstream Channel (Hz)
60299991
Locked
Provisioning State
Online
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Re: hub 3.0

12190000003.738256 qam11
21390000005.638256 qam1
31470000005.338256 qam2
4155000000538256 qam3
5163000000538256 qam4
61710000004.938256 qam5
71790000004.638256 qam6
81870000004.538256 qam7
91950000004.338256 qam8
10203000000438256 qam9
11211000000438256 qam10
122270000003.238256 qam12
132350000002.938256 qam13
142430000002.538256 qam14
152510000002.538256 qam15
162590000002.238256 qam16
172670000002.438256 qam17
182750000002.538256 qam18
192830000002.538256 qam19
202910000002.238256 qam20
21299000000238256 qam21
223070000001.738256 qam22
23315000000238256 qam23
24323000000238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.950
2Locked38.600
3Locked38.6190
4Locked38.9200
5Locked38.9120
6Locked38.6200
7Locked38.9180
8Locked38.6180
9Locked38.950
10Locked38.940
11Locked38.960
12Locked38.960
13Locked38.900
14Locked38.900
15Locked38.960
16Locked38.600
17Locked38.600
18Locked38.950
19Locked38.950
20Locked38.6110
21Locked38.950
22Locked38.960
23Locked38.950
24Locked38.900
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Re: hub 3.0

1602999914.875512064 qam1
2394000314.725512064 qam4
3461999794.875512064 qam3
4536999964.875512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000
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Re: hub 3.0

26/08/2020 18:13:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 18:06:51noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 18:06:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2020 06:19:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2020 15:52:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2020 22:18:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2020 09:53:20noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2020 20:48:15noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2020 20:47:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2020 17:15:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2020 12:46:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 21:08:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 17:36:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 13:42:18noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2020 13:39:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 17:34:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 16:07:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2020 01:12:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2020 18:20:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2020 18:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 7 of 10
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Re: hub 3.0

Is it dropping on ethernet cable connected devices at the same time as wifi ones ?

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through..

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 8 of 10
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Re: hub 3.0

That upstream power is close to the limits, better if it was a bit lower.

——————————————— My Broadband Ping - Virgin 200mb Home Connection
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Re: hub 3.0

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8f36b538a8c0c0ffe799574bcc965bd5ded571e7"><img alt="My Broadband Ping - 44748" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8f36b538a8c0c0ffe799574bcc965bd5ded571e7.png" /></a>
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Re: hub 3.0

>> Your BQM << is showing 3 losses of connection.

Forget the one at 08:30, that is common to everybody.

Do the ones from last night and at 10:30 correspond to anything specific that you were doing on the internet ?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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