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squeeky09
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full black out on internet

hi, there can anyone help with this I have no internet at all wifi or hard-wired all I can do is log on 2 my router and get treated with....... Status shows as the Internet (Partial Service (US only)) I have the new hub 5 I have reset my router left it off for 20 mins half our poss an hour and still the same......at the moment there is a white or green flashing light 

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Tudor
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Re: full black out on internet

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
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John_GS
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Re: full black out on internet

Hi @squeeky09

Thanks for posting and welcome back to the community.

I am sorry to hear of the internet issues - I've done a system check and can see you've had an engineer visit. I hope everything therefore is fixed, let us know if you need further assistance.

Best wishes,

John_GS
Forum Team


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