BQM looks like the intermittent impacts of noise or power problems.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry about the broadband issues that you're having.
I've been able to locate your account using your Forum details, and I can see that there are some issues showing on your account. I'll need to book an engineer appointment for you, so I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.
so the engineer came, saw my signal was lower than expected and after testing my hub at the exchange and seeing no improvement they have given me a new hub and seed an improvement in line quality, however... my problem has not changed at all its the exact same problem and with the same frequency,
i thought id give it some time to see if it settled but alas, any new ideas?
Thanks for coming back to us and apologies to hear that things haven't improved despite the Hub being changed.
Checking the stats on the hub today, I can see that your downstream power levels are a little high. It looks like we'll need to get the engineer back out to you I'm afraid. As you've had a visit recently, the engineer will be a principle technician who will be able to do more in-depth checks.
I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.