If you received a quickstart pack from VM then they know that there has been an active connection it that location recently.
However if you cannot get it started - then call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install
Thanks for posting this question on our Community Forums, we hope your installation has gone well, please let us know if you do need further help 🤗
Just going off the back of what @jbrennand mentioned (thank you 😁) I want to add these links here for anyone else with question about our installations -
If you do need help with anything, please let us know and we will be more than happy to help!