Virgin Media Community

[marcovm]

I have been try to conctact you for days and no luck after waiting for over 45min.

I have been having problem with the TV signal now for months, and cannot use the phone for some reason.

Now, i am at the end of the contract and want to leave, but cannot still go thorugh to anyone.

and as the telephone is not working i have to call you from my mobile, at a cost. Not happy at all.

Pleae help

[jbrennand · Accepted solution]

Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) and see what they say when they test the connection. Calling at 08.00 (Mon-Sat) or 09.00 (Sun) is the best time to get through quickly.

Follow options 1,1,4,4 and they will pick up quickly