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MAnderson70
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Message 21 of 30
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Re: Wired & Wifi connections dropping - superhub 3

BQM results for today

Untitled.jpg

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gary_dexter
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Message 22 of 30
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Re: Wired & Wifi connections dropping - superhub 3


@MAnderson70 wrote:

BQM results for today

Untitled.jpg


Your hub stats and BQM are all fine 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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MAnderson70
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Message 23 of 30
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Re: Wired & Wifi connections dropping - superhub 3

Thanks for taking the time to check that. The stats literally mean nothing to me, so I'm happy to hear that. Interestingly enough, it hasn't happened today! 

Hopefully it's been something and nothing! 

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Robert_P
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Message 24 of 30
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Re: Wired & Wifi connections dropping - superhub 3

Hello MAnderson70

 

Thanks for posting all of the information requested by the members, we're pleased to hear this seems to have settled down recently. 

 

Please monitor this over the coming days, keep the BQM set up so if needed during this time you can post it straight away and let us know if this happens again.

 

We have these tips available to help with broadband issues:

Thanks 

 

Rob

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brianfantastic
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Message 25 of 30
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Re: Wired & Wifi connections dropping - superhub 3

An update after three weeks. The problem of the intermittent drops is still here. As i type this my internet is toggling on and off. Ive counted a total of 5 drops now. As a matter of fact, i just tried to submit this message as the internet dropped and i 404'd. smh. I think my son was experiencing connection issues last night also as the (usually stable) game he plays kept kicking him out and citing connection errors.

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Hayley_S
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Message 26 of 30
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Re: Wired & Wifi connections dropping - superhub 3

Hello @brainfantastic,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry for the wait in getting this looked into!

 

I have been able to locate your account using your forums information, I have booked an engineer to come to your property due to errors showing on your equipment with the dropouts.

 

You can track you appointment by signing in here.

 

Let me know if this is okay for you.

 

Many thanks, 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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brianfantastic
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Message 27 of 30
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Re: Wired & Wifi connections dropping - superhub 3

  • Final update for any future folks with the same problem. 

I called VM 3 days ago and the person I spoke to insisted that my internet was fine and I had no problems. I was told to monitor the connection and call back of the problem persisted. 

however, some kind soul who works for VM on these forums saw my thread and booked me an engineer. This morning, a very friendly chap attended and quickly found the problem (which I had been repeatedly told on the phone didn’t exist after waiting for an hour to get through).

A cable in the box on the outside of my house had been bent in a “U” position for so long that eventually it had stressed it’s self to breaking point. That’s why I was experiencing so many drops and that’s why the problem was getting worse. 

Thankyou to everybody that helped and hopefully this thread helps somebody in the future. Special thanks to the VM user who organised an engineer to attend. 

risc19
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Message 28 of 30
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Re: Wired & Wifi connections dropping - superhub 3

We are all told there is no problem.risc19_5-1617790643482.png

 

My Broadband Ping - Gig1 Modem Mode  Asus RT-AX82U
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lotharmat
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Message 29 of 30
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Re: Wired & Wifi connections dropping - superhub 3

And that, ladies and gentlemen is the problem with offshore call centres - Mr brother was tasked with troubleshooting one for another company.

The biggest problem, he said, was that the offshore employees see the work as 'acting' work - Not customer services work - acting!



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Hub 3 - Modem Mode - TP-Link Archer C7

David_Bn
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Message 30 of 30
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Re: Wired & Wifi connections dropping - superhub 3

Thanks for the update @brianfantastic and to @Hayley_S for booking the engineer visit

 

Do please come back to our Forums if you have any further issues and our helpful posters and Forum Team will be happy to assist further

 

Kindest regards,

 

David_Bn