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legacy1
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Message 11 of 30
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Re: Wired & Wifi connections dropping - superhub 3

Get your own better wireless router with 1Gb ports and use the hub in modem mode.

---------------------------------------------------------------
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sophist
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Re: Wired & Wifi connections dropping - superhub 3

so, the BQM isn't reflecting the drops you say you're seeing - the connection isn't perfect, but it's also not bad - looks quite similar to my own and I have very few issues with it..

i notice you didn't post the Network Log tab when you posted your router stats.. the upstream/downstream data looks fine - no issues there - be interesting to see what's in the network log. 

when the connection drops, does the wireless (and wired i guess) network disappear on the devices that use it and you can't see/connect to it, or do they remain connected but just don't have internet access?  

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lotharmat
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Re: Wired & Wifi connections dropping - superhub 3

There does seem to be a tiny bit of packet loss - a lot of the time!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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sophist
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Re: Wired & Wifi connections dropping - superhub 3


@lotharmat wrote:
There does seem to be a tiny bit of packet loss - a lot of the time!

yeah - but i don't think it's causing the symptoms described by OP. My BQM is pretty similar, with regular minor packetloss, but it doesn't impact the connection anything like what OP is saying they have with theirs..

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brianfantastic
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Re: Wired & Wifi connections dropping - superhub 3

Sods law that I’ve had no drops since posting. I can get to the pc to get the log later this evening. 

 

when the connection drops on the PC (wired) it completely loses the router. The pc just says “no internet access” and on wifi you cannot see the network at all until access comes back. 

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brianfantastic
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Re: Wired & Wifi connections dropping - superhub 3


@sophist wrote:

...i notice you didn't post the Network Log tab when you posted your router stats.. the upstream/downstream data looks fine - no issues there - be interesting to see what's in the network log...

Sorry its a little later than i said it would be:

Network LogTime Priority Description
24/04/2021 14:07:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 15:02:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:58:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:58:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:57:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:57:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:56:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:56:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 08:54:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sophist
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Re: Wired & Wifi connections dropping - superhub 3

you had a spate of channels dropping at ~9am on the 22nd.. other than that though, the log is fine.. guessing that you'll see more of this in your logs when/if you experience issues again.. as to the cause, who knows. if it continues though, it'll likely need an engineer visit to resolve.. 

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MAnderson70
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Re: Wired & Wifi connections dropping - superhub 3

I wonder if I could be rude and jump into this thread as well? I'm having similar problems. One of my laptops will simply connect, then drop off after 30 seconds or so. It's the closest one to the router (Hub 3). My Sons laptop upstairs also drops off but resetting the adapter seems to fix that. I have set up a BQM just now and will post results tomorrow. Thank you for any help you can give, and for reading my post! My router settings are:

Network:-

24/04/2021 22:10:12Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 20:03:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 19:53:18Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 18:14:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 04:48:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2021 07:18:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 21:42:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 16:09:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 03:34:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2021 08:34:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 07:00:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2021 10:44:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2021 08:48:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/03/2021 10:44:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2021 02:36:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2021 22:44:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2021 04:04:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/03/2021 10:44:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2021 09:52:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2021 13:17:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MAnderson70
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Re: Wired & Wifi connections dropping - superhub 3

Down

1299000000538256 qam21
21390000004.338256 qam1
31470000004.137256 qam2
4155000000437256 qam3
5163000000437256 qam4
61710000004.138256 qam5
71790000004.338256 qam6
81870000004.338256 qam7
91950000004.138256 qam8
10203000000438256 qam9
112110000004.138256 qam10
122190000004.138256 qam11
132270000003.938256 qam12
142350000003.738256 qam13
152430000003.438256 qam14
162510000003.738256 qam15
172590000004.638256 qam16
18267000000538256 qam17
192750000004.938256 qam18
20283000000538256 qam19
212910000004.938256 qam20
223070000004.638256 qam22
233150000004.638256 qam23
243230000004.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9130
2Locked38.630
3Locked37.690
4Locked37.690
5Locked37.680
6Locked38.670
7Locked38.680
8Locked38.690
9Locked38.9110
10Locked38.990
11Locked38.9100
12Locked38.680
13Locked38.660
14Locked38.680
15Locked38.620
16Locked38.970
17Locked38.670
18Locked38.9100
19Locked38.980
20Locked38.9130
21Locked38.990
22Locked38.6100
23Locked38.990
24Locked38.9160
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MAnderson70
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Re: Wired & Wifi connections dropping - superhub 3

Up

13940000042.5512064 qam7
25370000044512064 qam2
34620000043.3512064 qam3
43260000041.8512064 qam8
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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