on 16-07-2021 16:25
I have a HUB3 router which is giving intermittent signal strength.
One moment I can have 75% strength, the next as little as 25% or no internet at all.
I have performed a hard reset as suggested after a call to Virgin Media but this has made no difference.
It seems to me as though this router has reached the need of it's life and I need a replacement.
on 16-07-2021 16:37
on 19-07-2021 12:00
Hi MarkNicholls
Apologies that you have had to post on here regarding your hub
I can see you have called and were asked to perform a pinhole reset
Have you been able to do this?
If so has it improved the service
Gareth_L
on 29-07-2021 12:24
Hi, yes I have done a HARD reset and this has made no difference. The wifi signal can go from strong to no internet and back to strong within a minute
on 29-07-2021 12:58
Hi @MarkNicholls,
Thank you for coming back to us about this issue. Can you tell us if this issue is only present on WiFi connections?
Do you have any issues with wired connections within your home?
I was able to locate your account and at the moment, there are no area issues that could be impacting your service. I was also able to check your power levels, and they all look great and within spec.
Would you be able to set up a BQM chart to keep an eye on your connection? This can help us see where the issue is.
Looking into our Connect App can also be helpful to scan your home for any WiFi black spots.
Please give this a try and let us know how you get on.
Thanks! 🙂
on 29-07-2021 13:40
I have not checked if the Heating System or Tivo have any issues when this happens.
I do not think it is a blackspot issue as the wifi signal goes from strong to weak (or no internet) and back. If it was a blackspot I would expect a weak signal all the time.
I will give BQM a try but I do think I need a replacement router.
Mark
on 29-07-2021 14:05
Thank you for coming back to us @MarkNicholls,
I understand.
Please let up a BQM and monitor your connection for the next 24hrs. We will be more than happy to look into this further when we can see your data from the BQM.
Keep us updated on how you get on.
Thanks! 🙂
on 30-07-2021 13:54
Hi,
Please find here direct link to BQM for past 24 hours
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a3135362d8a5747e276cab2fb3c34f178025b97
Mark
on 30-07-2021 15:11
on 30-07-2021 16:01
Hi,
So in your 'humble' opinion, the fact that the wifi signal keeps fluctuating is that possibly due to the router and a replacement may resolve this?
Mark