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Wifi is cutting out and kicking me out of online games

My wifi is always cutting out and kicking me out of games that I play some which are very important as I play in tournaments. But as the wifi keeps cutting out it is always kicking me out of games and I will stay connected to the wifi but there will be no internet. Please can someone reply and fix this issue immediately.

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Alessandro Volta
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Re: Wifi is cutting out and kicking me out of online games

Use a wired connection instead. 


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Re: Wifi is cutting out and kicking me out of online games

Thank you for the post Adil-sajad and welcome to our community.

 

If you're still experiencing some issues could you please post your network logs for us which you can find in the Hub settings? The information to log into these settings can be found on the base of your Hub, we just need you to remove any IP and MAC addresses in this before posting. 

 

It may also help to post a broadband quality monitor so we can see any packet loss.

 

Thank you, Emily.

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