on 01-10-2021 15:20
Hello,
I have had this wifi for almost a month now and nobody can stay on the wifi if they leave the room the wifi box is in. I have tried resetting it, turning it on and off, unplugging and leaving it for 5 minutes and nothing seems to work. The light is also still yellow all the time can anyone help me.
Thanks
on 01-10-2021 15:35
on 04-10-2021 09:34
Hi there @Ethantg
Thank you so much for your first post to our Community Forums and I am so happy to have you on board!
I'm so sorry to hear you are facing this issue with your WiFi and a big thank you to jbrennand for their guidance and help!
I have had a look at your account and I can see that there are a few issues reporting on the Hub specs, so I am going to arrange for an engineer to come and take a look for you.
Please keep an eye out for the purple envelope int he top right corner of your screen alerting you to a new message received.
Thank you.