Virgin Media Community

[Steven_L]

Thanks for coming back to us @MJP21 and sorry for the late response to your post.

Is your pod now working as normal or are you still having issues with it connecting to your hub?

Regards,

Steven_L

[-tony-]

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@Steven_L wrote:

Thanks for coming back to us @MJP21 and sorry for the late response to your post.

Is your pod now working as normal or are you still having issues with it connecting to your hub?

Regards,

Steven_L

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Beth said

Have you managed to look at the article above and if so - has it resolved your issue?

I've looked through on my end and I can identify that one of your Wi-Fi pods is currently offline at the moment.

Also if you don't mind me asking - have you done a factory reset on the pods itself?

@Steven_L so if Beth can look at the OP's setup and confirm a pod is offline why can you not do the same thing rather than asking the OP - would seem much more pro-active

and @Beth_G how do you do a factory reset on a pod?

[MJP21]

Hi! 

After resetting the hub a few more times we finally have all the pods connected! 🥳🥳🥳🥳

Thank you so much for taking the time to follow things up for us.

Grateful thanks!

Jill

[Tom_W1]

Hi @MJP21 thanks so much for your confirmation - that's great news!
Please don't hesitate to let us know if you ever need any further help in the future.

Many thanks