Wifi Booster Pods sending a snail's signal

[jozef_doyle]

Morning!

I was hoping someone knew how to help with our wifi booster pods issue. We have a gigabit connection, and a single wifi booster pod that relays that connection upstairs - the network signal is stronger than it was, but the speeds are in the 10s of megabits, rather than the high hundreds we get when sat next to the Hub 4.

Is there anything we can do to fix this?

[Robert_P]

Hello jozef_doyle

Sorry to hear of the wireless signal strength from your Pod impacting the speed received. We appreciate you taking the time to raise this via the forums and welcome to the community.

There are numerous factors that can impact wireless signal strength and range, if you move the Pod closer to the Hub do the speeds increase at all? We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Let us know if these help at all?

Rob