Virgin Media Community

[Iverlad]

My wifi connection is fine, but the family are having problems. I've put my fingers in my ears, but now they are prodding me. Can someone look at my network status to see if it's ok? Hub 3.

[legacy1]

Go get a new router with 1Gb ports and put the hub in modem mode.

[gary_dexter]

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@Iverlad wrote:

My wifi connection is fine, but the family are having problems. I've put my fingers in my ears, but now they are prodding me. Can someone look at my network status to see if it's ok? Hub 3.

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The pictures aren’t approved. What are you trying to show?

[Iverlad]

Pre RS errors of 500 average and Post RS errors of 4000. Whatever that means.

[gary_dexter]

OK. Reboot the hub then re-post the levels again 60 minutes after rebooting.

Post the logs as text though not images. 

[juliepierce3]

There is a Wi-fi issue with Virgin Hubs but they don’t tell you about it!! I have had the same issue for months and go round in circles with customer services. I have spent several hours of my life running round the house switching everything off, resetting/ rebooting the hub which has not solved the problem. My advice is move to BT - they guarantee wi Fi in every room … 

[gary_dexter]

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@juliepierce3 wrote:

There is a Wi-fi issue with Virgin Hubs but they don’t tell you about it!! I have had the same issue for months and go round in circles with customer services. I have spent several hours of my life running round the house switching everything off, resetting/ rebooting the hub which has not solved the problem. My advice is move to BT - they guarantee wi Fi in every room … 

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This issue is nothing to do with Wifi

BT also charge £10 per month for their “guaranteed Wifi”. Please stop spamming threads with the same mis-information. 

[Iverlad]

Pre RS errors of 10 average and Post RS errors of 0. All is quiet, for now...

[gary_dexter]

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@Iverlad wrote:

Pre RS errors of 10 average and Post RS errors of 0. All is quiet, for now...

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And how is the connection behaving in general?

[Iverlad]

Within the room where the router lives, it's fine. Out side of that the app says the strength is good, but I still have to regularly attend mobiles, tablets, Sky etc.