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Anfield800
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WiFi problems, read this

I’ve had Virgin for 12 months now and the last two months have been terrible. Constantly dropping WiFi, sometimes for 30 seconds, sometimes for five minutes. Virgin technical support have told me that’s it’s because of lockdown, too many people using WiFi nearby interfering with my network. I won’t respond to that however, bought the Deco M9 today, two units. Problem solved. That is all. 

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Tudor
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Alessandro Volta
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Re: WiFi problems, read this

The answer from VM is probably correct, but needs clarification. The VM hubs, all of them, are very cheap underpowered devices so adding your own router/network switch/WAP or just a WAP will certainly give you better WiFi every time. Don’t forget,  VM provide you with a broadband connection, they do NOT in any way guarantee a WiFi service. This Is due to the so many factors that can affect WiFi service, among them the number of WiFi users in any one area. At peak times I have seen over 100 SSIDs transmitting in my area. If I had just WiFi from the VM hub I would be getting none or little service. I use business class WAP devices, giving 867Mbs up/down to my own router, so I get excellent service on my 600Mbs VM service. 


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Anfield800
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Re: WiFi problems, read this

And all of the above is true, except that at no time did they ask about my physical situation. I live in a detached house. The house to my left is empty. To my right is a retired couple with no WiFi. And no one has moved closer for the past 12 months. So intrusion is not an answer and they were wrong to suggest it. But you are correct, they do not guarantee WiFi at all. Which isn’t obvious when you sign up. 

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gary_dexter
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Alessandro Volta
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Re: WiFi problems, read this


@Anfield800 wrote:

And all of the above is true, except that at no time did they ask about my physical situation. I live in a detached house. The house to my left is empty. To my right is a retired couple with no WiFi. And no one has moved closer for the past 12 months. So intrusion is not an answer and they were wrong to suggest it. But you are correct, they do not guarantee WiFi at all. Which isn’t obvious when you sign up. 


Do you have a Wifi analyser app or an RF signal scanner to confirm there’s no interference around you?

Also the not guaranteeing of Wifi is in your contract that you would have read and signed and agreed to. 


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Anfield800
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Re: WiFi problems, read this

Oh Gary, did you not read the post?

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gary_dexter
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Re: WiFi problems, read this

I did yup. Just more inane ramblings about a £30 hubs Wifi output. 


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