WiFi pods will not connect to hub 5

[tucker61]

Hi all, had WiFi pods model pp01-vm for months, but recently upgraded hub to hub 5.

WiFi pods just show the pulsing white light. 

Spoke to activation. Team who advised their is no way to reset the pods to disconnect from old router, so will have to send new pods out 1 at a time. 

Does the above seem correct?

Surely they should be able to do something remotely? 

[Tudor]

"Does the above seem correct?" No. Your pods just need assigning to the new hub. Call customer services, not activations, or wait 2 or 3 days for a VM staff member to get t your post.

[AlyBall]

I’m having the exact same issue so here to see what VM rep says. I’m going to send a WhatsApp to the team too. 

[george145]

 I have the same problem and have been using the WhatsApp chat all week but the issue is still not resolved. I've now turned the Pods off and the signal strength is slightly better but I still need the Pods to cover all rooms. 

[tucker61]

I called back on Thursdat and spoke to someone else who said that they just need assigning to the new router and they would escalate to 2nd level and i should get a call within 24 hours to resolve.

Still waiting Hoping that i get a call on Monday.

[Kain_W]

Hi tucker61,

Thanks for your post and welcome back to the community!

Sorry to hear that the Pods seem to not be syncing up, from checking however I can see you've been in touch with the team since posting, has this been resolved?

Let us know,

[tucker61]

No, not resolved yet. Still waiting..

[tucker61]

Still waiting,  gone back to my old tp link wifi extender as this one works  

[Lee_R · Accepted solution]

Hi @tucker61 thanks for getting back to us.

Sorry to hear you've not had a call back and as a result your pods issue is not yet resolved. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[tucker61]

Thanks. Now resolved.