I have been trying to order a WiFi pod since August and still no sign of one arriving. At the beginning of October I was informed that it had been sent to an alternative address despite there not being one set up. They then informed me that was a mistake and it was never sent at all and that they would rectify this however still waiting. Is there an easy way to order without speaking to a customer service agent who does not seem to do what they say.
Firstly, are you a "volt" customer entitled to a free pod(s)?
If so see this...
VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….
You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.
If no luck that way, a VM person will respond here in a day or two and help out.
Thanks for your reply. I am a volt customer and I have used the connect app to highlight poor reception. I can't even test the signal in one bedroom as it loses the internet connection. I'm hoping to find a way to order without speaking to customer service agents as they have not been particularly helpful
Thanks for using the Community Forums to get your missing WIFI Pod looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!
As you've already mentioned using the Connect App to do unsuccessful scans I'll send you a PM now so we can get it sorted.
Speak to you soon!