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WiFi pod request

Juniper24
Tuning in

on ‎13-04-2023 14:19

Hi, I got a free pod. My package allows me 3. I need a 2nd one as I’m having issues with connection in the bedroom. How do I get another pod sent out,? I can’t face a phone call 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-04-2023 15:25

Hi @Juniper24

Have you tried by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?
 

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Martin_N
Forum Team
Forum Team

on ‎15-04-2023 16:46

Hi Juniper24,

Thank you for your post. We can certainly help with getting another WiFi pod ordered. 

I will private message you now so we can confirm your details. 

^Martin

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