Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number, Calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
just to throw a question in - did it come from VM - theres a few for sale on other sites - if it came from VM then the advice above is correct if you 'acquired' it by other means look to get your money back it will never work for you
I called VM helpline and they renamed my hub to check if I could see it and I could. They asked me to do a pinhole reset on the Pod, plug in next to the router and the lights went off after about 10 mins which is correct. Relocated the Pod to its real home and lights have now stopped flashing (which is correct). I’ll wait now for 24 hours and I think we’re solved. Thank you all.