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WiFi not working

The WiFi box is showing a white light like it's supposed to do but WiFi is not working either tv or on any device, I have tried turning it on and off as well as pressing reset but it’s still not working 😭 I have been trying since 10am 

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Community elder
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Re: WiFi not working

Do you get a signal with a device connected to the Hub with an ethernet cable? 

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Alessandro Volta
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Message 3 of 9
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Re: WiFi not working

Ask for a new wireless router with 1Gb ports this Christmas and put the hub in modem mode.

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Re: WiFi not working

No nothing at all but I did get signal for like 2 seconds and it stopped 

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Re: WiFi not working

Thank you for the advice I will ask for a new box

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Re: WiFi not working

If you phone in and report a fault they will test your connection remotely. 

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Re: WiFi not working

I will phone in thank you

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Re: WiFi not working

There are multiple people in the mansfield nottinghamshire area whos wifi keeps switching off. A test from virgin shows no problems after a reboot. This has been happening over the last 48 hours so dont change anything as virgin need to sort the problems out that they cannot detect using auto checks

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Re: WiFi not working

 Thank you, I was going to phone in but decided not to yet because I was going out and the waiting time for calls is too long XD. It’s already back on working well again. 

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