on 12-08-2022 06:51
Hello. I had a power cut this morning for roughly 3 hours. The power has now restored and the Hub is powered up but is flashing green at the bottom (the WiFi icon is solid green). However nothing is connecting to the hub and we have no internet at all. I have tried all trouble shooting suggestions but nothing works. Is this common, Any advice please?
on 12-08-2022 15:34
on 16-08-2022 08:23
Hey Justdan88, thank you for reaching out a warm welcome to the community I am sorry to hear that you've had no service since a power cut.
I would like to look into this, I am going to send you a PM.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 21-01-2023 19:36
Every time I get a power outage my WiFi seems to get disabled. I have to do a reset using the pinhole which then resets my custom ssids and passwords. It is very frustrating. It only started happening when I got the hub5.
on 23-01-2023 19:54
Thanks for your post and welcome back to the community.
Apologies for the problems faced, can I ask how often are the power cuts?
on 30-01-2023 18:15
Whenever I do any electrical work in the house I have to turn the power off. Recently this has been quite a lot. Without my WiFi all my connected devices fail to connect until I have done the reset and setup ssids again which takes 15 mins.
on 01-02-2023 19:20
Thanks for replying.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
on 04-03-2023 21:03
That does allow me to connect but defies the whole point. If a power cut occurs while I am out my security will remain offline until 8 get back home to do a reset. Not good.
on 04-03-2023 21:06
As this is a Hub 5, has the WiFi SSID been changed from the factory default ?
05-03-2023 10:25 - edited 05-03-2023 10:26
Yes the WiFi ssid has been changed to a custom one along with my own password. I do this for security reasons and ease of setting up connected devices should I get a new hub I just use my custom ssid and don't have to reconnect all my devices again