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WiFi dropping out intermittently

Hello, 

I had a Hub 3 installed last month and wifi signal has started to drop out all the time, i wondered if there was anything obvious from the data ?

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)
435000000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
Online

 

 

Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

1435000000-0.738.9256 qam4
2595000000-0.238.9256 qam24
3587000000-0.538.6256 qam23
4579000000-0.538.9256 qam22
5571000000-0.438.9256 qam21
6563000000-0.238.6256 qam20
7555000000-0.238.9256 qam19
8547000000-0.438.6256 qam18
9539000000-0.538.6256 qam17
10531000000-0.738.9256 qam16
11523000000-0.738.9256 qam15
12515000000-0.938.6256 qam14
13507000000-0.738.6256 qam13
14499000000-0.738.9256 qam12
15491000000-0.538.9256 qam11
16483000000-0.538.9256 qam10
17475000000-0.538.6256 qam9
18467000000-0.538.6256 qam8
19459000000-0.538.6256 qam7
20451000000-0.938.6256 qam6
21443000000-0.738.6256 qam5
22427000000-0.738.6256 qam3
23419000000-0.538.9256 qam2
24411000000-0.538.9256 qam1

 

Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

239400000ATDMA28.564 qam64000005120
425800000ATDMA28.564 qam64000005120
332600000ATDMA28.564 qam64000005120
146200000ATDMA28.564 qam6400000

5120

 

 

 Kind Regards,

Rob 

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Alessandro Volta
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Re: WiFi dropping out intermittently

If you haven't already done it, in the settings "disable channel optimisation" and rename the 2.4 & 5 GHz network ssid names - see if that helps first.


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: WiFi dropping out intermittently

Thanks for the advice, yes i changed both of them and work well. 

I don't have the option to disable channel optimisation or smart wifi from: advanced settings > wireless > wireless signal 

So still confused really. 

Is the only option to buy a better router and use Modem mode?

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Alessandro Volta
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Re: WiFi dropping out intermittently


@Xcitedigital wrote:

Thanks for the advice, yes i changed both of them and work well. 

I don't have the option to disable channel optimisation or smart wifi from: advanced settings > wireless > wireless signal 

So still confused really. 

Is the only option to buy a better router and use Modem mode?


I "think" the "optimisation" was only introduced in the latest firmware update  ....608 - are you not on that yet ? 

Assuming your network connection is good (lets await expert comment) then I think the best way forward (there are other options though) is to get your own wifi router or access point (good ones can be had for ~£70) and take control of your own wifi environment.  If your BB supplier cant guarantee it, why would you rely on them to provide it ?

 


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: WiFi dropping out intermittently

I'm using version 9.1.116V ?

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Re: WiFi dropping out intermittently

Sorry to hear about this Xcitedigital,

 

I've located your details and your equipment upstream power levels are currently out of spec.

 

I've sent you a private message so that we can get an engineer visit arranged.

 

Speak soon,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


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Re: WiFi dropping out intermittently

Hi I am having the same problem and have looked at all the settings and the wifi which had been connected to printer and other devices is not work like it has done for years before the last few weeks.

Really at whits end now.  Have phoned Virgin and they told me that the router was too far away from the device, when actually the router is right next to the device I want to use at present and has never been moved for ages, always been in the same place when it worked.

Please can you help with this problem as looking at phoning virgin and reporting a fault to change router.

Thanks

Jooles

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Re: WiFi dropping out intermittently

Hi Jooles66, 

Thanks for your post, it's great to have you as part of our community.

Sorry to hear that you're having some WiFi issues at the moment, this ins't good. 

Have you tried our WiFi hints and tips here? Also which hub are you currently using? 

Let us know 🙂 

Emma_C - Forum Team
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