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WiFi Pod - how to get one

Tuning in

Hi - hoping a VM advisor can help me as I’m loosing the will on trying to get a WiFi extender pod. I have a major black spot in my home that gets no WiFi at all. The connect app does t allow me to order a pod despite me running the tests. plus the tests don’t work most of the time as the area doesn’t connect to the hub. 

Tried calling VM to no avail - please can someone advise what I can do to get one? 

many thanks



Very Insightful Person
Very Insightful Person
See if anything in here helps….

Did you call 0800 064 3850 to order the first one

You can just wait here for a VM person to respond in a day or two and they will sort the first one for you.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thanks John, tried the number but hopefully someone will pick it up on here.

Hi Tarachax,

Thank you for your post. I'm very sorry to hear about the issue you've had with getting a WiFi pod order. 

We can certainly look into helping with getting that resolved for you. 

I will private message you now to confirm your details.