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dannycrsb
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WiFi / Broadband cutting out

Ever since I received an email saying "we’ve upgraded your WiFi, at no extra cost" my WiFi connection has been terrible?!? No issue before this ... but now cuts out all of the time. Anyone else having these problems?

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gary_dexter
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Alessandro Volta
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Re: WiFi / Broadband cutting out

What optimisation have you done yourself?

Split the Wifi bands?

Chosen fixed channels?


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dannycrsb
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Re: WiFi / Broadband cutting out

Two bands set up and have tried both - but both have this intermittent cutting out?!? As I say, appeared fine before apparent upgrade

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Akua_A
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Re: WiFi / Broadband cutting out

Hi @dannycrsb,

 

Welcome back to our forums.

 

Sorry to hear you are having intermittent service with your WIFI. Have you checked here to see if there are any know issues in the area causing this? virg.in/service    Are you having similar issues with your broadband on wired devices too?

 

I have also just had a look in your account. Can you please try rebooting your Hub to see if the issues persist?

 

Please get back to us when you can.

 

Thanks, 

Akua_A
Forum Team



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