Virgin Media Community

[Maicken]

In the past few days my iPhone shows good signal strength and Wi-Fi on but my browsers don’t works and news apps and even WhatsApp keeps buffering with no success. I tried calling Virgin Media and waited 54 minutes to get connected and then got connected to a call centre in India who didn’t really help. I’m fed up and can’t communicate on Wi-Fi nor can I browse on my iPhone 10x.....please help! 

[gary_dexter]

What are wired connections like?

[Maicken]

Wired connections seem ok....at least for the TV and Chromecast. And currently, thank goodness, on this my iPad. But my iPhone is not connecting at all.....it shows full signal strength but YouTube, WhatsApp and other apps like my news apps are all not working. It’s driving me ballistic! 

[gary_dexter]

Disconnect from the iPhone then reconnect again 

[Maicken]

I tried putting it on airplane mode for a minute and back on again and it worked! Thank you! Any idea what happened to make it go funny?!

[gary_dexter]

No idea. Mine does it every now and then where it shows it’s connected but browsing and loading things like Facebook and YouTube videos doesn’t work.

But I can run a Speedtest and it reports good speeds...

I literally just have to click the Wi-Fi button off then on then all is restored again. 

[Maicken]

My internet access is still intermittent and my devices keep going onto 4G all the time until I put them onto airplane mode and internet access returns for a while. It’s really annoying and p&£#@*s me off! I’m actively looking for changing broadband provider. I have had no response from anyone in Virgin Media and I’m getting to the end of my tether.....sick and tired of this!