on 03-05-2022 14:48
Hi I’m trying to get in touch with Virgin to ask if an engineer can come out and check my set up and the connection to the box outside. I am experiencing issues with my Wi-Fi signal dropping out several times a week. We have run tests and so have virgin and they say we are running too many devices. We had 8 things connected. So yesterday we turned everything off apart from one thing and it still dropped out. My SIL did a test and it showed there was a connection issue but virgin say it’s fine. How do I progress this. Apart from moving to BT?
on 03-05-2022 15:17
on 03-05-2022 15:51
Hi John
we are on a virgin hub 3. The tv is connected by Ethernet cable and that also drops connection occasionally too. The modem status does not alter, no lights flash but our devices say you are no longer connected to the internet and the Wi-Fi signal goes. Usually have to turn said device Wi-Fi off and on again and it usually reconnects ok after.
on 03-05-2022 16:05
on 03-05-2022 17:24
Hi you lost me on the second paragraph I’m afraid. But my son in law did that test yesterday and it said “your home network has a few problems” red triangle for telephone service and Wi-Fi connections
on 03-05-2022 18:36
on 03-05-2022 20:15
Thanks I just want to get an engineer out to check it. Will wait thanks
on 06-05-2022 15:44
Hi there @Helenmat
Thank you so much for your post and welcome back to the forums!
I'm so sorry to hear that you are experiencing these issues with your services!
Can I ask if you are able to post your Hub stats as @jbrennand has suggested?
How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Thank you.