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Pan90
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On our wavelength
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Message 11 of 15
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Re: Why is your internet so crap and your customer service agents so gobby?

I can pretend to be a customer service representative if you want.

Please restart your router if that doesn’t work then reset it. Still no fix? Ok i dunno.

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Z92
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Message 12 of 15
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Re: Why is your internet so crap and your customer service agents so gobby?

If you've had the same problem for 2 years and never thought about leaving for another provider then it can't be as bad as your stating as otherwise you would have left already. 

It sounds like your WiFi is intermittent which isn't guaranteed. Try using a dedicated Ethernet cable from the router and see if that helps. 

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DBuck
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Message 13 of 15
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Re: Why is your internet so crap and your customer service agents so gobby?

**bleep** up idiot some of us don’t have time to sort these issues out mr all the time in the world get a life

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tb49
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Message 14 of 15
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Re: Why is your internet so crap and your customer service agents so gobby?

Virgin are just a load of excuses, all their cutting off is caused by their transmission faults,

they are just a load of ~#ull#shi#ters, trying to put the blame on customer,

come on Richard Branson fix it, you make the MEGGGGGGA bucks mate, don't youuuuu.

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risc19
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Message 15 of 15
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Re: Why is your internet so crap and your customer service agents so gobby?

You don’t want us to help do you?

We are not paid for this, it’s not a job, we just trying to help people with problems. 

If you want to vent at virgin I understand, there has been times they have driven me way beyond angry in the past. 

Feels like you are dealing with mindless robots who just want you to pay your bill and keep quiet. Right?

Look we may be able to spot a problem but we don’t have access to virgins diagnostics. 
we can look over the details but we would need you to copy the data here. If you don’t want to I get that, but that’s the only way we can help. 

If you wait here someone from Virgin will be along, you can take your chances with them. 

It’s up to you. 

My Broadband Ping - Gig1 Modem mode
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