Virgin Media Community

[AdamBrown]

Like many others, have no silver cap in the packaging sent to me to send back Hub.  Can I get one?   What problems does it cause of not applied?

[lotharmat]

Unterminated connections can lead to interference which can seriously degrade BB connectivity!

[Beth_G · Accepted solution]

Hi AdamBrown,

Welcome to the Community Forums! Thank you for your post,

I'm sorry to hear that you didn't receive a terminator cap in your returns packaging - I'll pop you over a PM now so I can take some details and arrange for one to be sent out to you.

Please find my message over at the purple envelope

Thanks

Beth

[Metalheadsambo]

Hi Beth,

+1 on this, can you please arrange for me to be sent a terminator cap?

Thanks.

[Tom_W1]

Hi @Metalheadsambo, thanks a lot for your post here in the community.

I'll just need to pop you a PM to discuss this in further detail so please expect this to arrive shortly and respond when you can!
Many thanks