Virgin Media Community

[BlueDot]

Youtube seems to be streaming normally but connecting to websites are struggling badly. e.g. It took 5 minutes to load this community site and I can't get to https://www.jetbrains.com/ This is **bleep** ridiculous.

[MikeRobbo]

jetbrains.com loads immediately for me.

Sometimes this site takes a while to load but I think that is a congestion problem rather that a broadband problem.

[BlueDot]

I don't know what to tell you. Youtube is the only connection that isn't borked. I'm seeing the issue on multiple devices, Mac, Windows and mobiles, via both Ethernet and Wifi connections so it isn't my gear. It's the weirdest error I've ever seen from VM.

[MikeRobbo]

Go into the Hub settings and change the Domain Name Server.

8.8.4.4

8.8.8.8

1.1.1.1 

1.0.0.1

[BlueDot]

I don't think that it's possible to change it for the Hub 3. I have to use my own router for that to work.

[MikeRobbo]

Have a look here >> Windows 10 DNS <<

[BlueDot]

I've tried that earlier this morning, didn't work. To be honest I'm getting more and more angry as the day goes on. Thanks for trying to help, this is all Virgin Media side.

[Alex_RM]

Hi BlueDot,

Thanks for posting and sorry for the late reply,

I've been able to locate your account details from your forum information and can see since posting you've been able to arrange an engineer visit.

Please let us know if you still need help with anything.

Alex_Rm