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What does this mean?

Up to speed

Hi all. Recently been getting a lot of these showing

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Also my pre rs errors have increased a lot. No post rs errors though

Bqm looks good




We would need the router to be in router mode so that we can run full checks @Cawsie and get a better idea of what these reports are showing and whether an engineer is needed.

Are you able to let us know when you can switch the Hub over so we can take a proper look from our side? 

Can so it now if you want ashleigh

Alessandro Volta

Theirs likely nothing wrong modem mode logs are the same as router mode!


Router mode now

Thank you @Cawsie I have checked over everything on our side and there does not appear to be anything out of place with the specs of the Hub at all, I can now see there has been one disconnect but this is due to the recent switch, to keep monitoring disconnects on our side the Hub would need to stay in router mode. 

If you aren't currently experiencing any issues with your service are you able to keep monitoring this and let us know if there are any issues with your connection? 

@Cawsie wrote:

Not atm ashleigh wfh. What do these notices mean?

I can absolutely guarantee you that neither Ashleigh nor indeed any of her fellow VM forum team members will have any idea what those messages mean - as they are not employed for their technical skills or knowledge.

But if you really want to know, event code 16 is loss of lock on one of the downstream OFDM profiles (OFDM, incidentally, is sort of, synonymous with DOCSIS 3.1 - well in this context). Event code 24 is recovery of lock on the channel (in the case you documented above, that’s channel 33).

And that all sounds really scary and bad, the truth though is that the Hub 4/5 are more ‘chatty’ in what they report. Look at the status of the message, it’s ‘notice’, that just means that it’s something that’s happened and maybe you might be interested, but it’s nothing that the hub can’t deal with and work around - because that’s exactly how it’s been designed to work!

In contrast look at the issues marked as ‘critical’ in your earlier posting. These are things that the hub can’t deal with and will cause a degradation in performance. But, in your case, these all happened soon after a hub reboot, and this is when it is working through it’s restart and registration process, so yes, for the first couple of minutes, all sorts of things won’t be working properly - but it settles down and all is well.

There’s nothing obviously wrong with your connection.

Thanks for that incantations. I'll leave it in router mode for a while. Actually quite impressed so far with Hub 5 in router mode. Never used it as such. Speeds are good but early days. Will monitor. Thanks